This Policy applies to Irish Bentley Lawyers (IBL).
This Policy outlines the obligations which IBL has in managing the personal information we hold about our clients, potential clients, contractors and others.
IBL's privacy policy in respect of its employees is dealt with in separate policy. IBL has obligations pursuant to the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).
In summary, 'personal information' is information or an opinion relating to an individual which can be used to identify that individual. Why does IBL collect personal information?
IBL collects personal information in order to conduct our business, to provide and market our services and to meet our legal obligations. About whom do we collect personal information?
The type of information we may collect and hold includes (but is not limited to) personal information about: - clients, business associates and potential clients and their employees
- suppliers and their employees
- prospective employees, employees and contractors; and
- other people who come into contact with.
What kinds of personal information do we collect?
In general, the type of personal information IBL collects and holds includes (but is not limited to): names, addresses, contact details, occupations and other information which assist us in conducting our business, providing and marketing our services and meeting our legal obligations.
In most cases, if personal information we request is not provided, we may not be able to supply the relevant product or service. How do we collect personal information?
Personal Information you provide: IBL will generally collect personal information by way of forms filled out by people, face-to-face meetings, interviews, business cards, telephone conversations and from third parties.
Personal Information provided by other people: In some circumstances IBL may be provided with personal information about an individual from a third party, for example a report provided by a medical professional or a reference from another person. Web site Collection
IBL collects personal information from the web site www.irishbentley.com.au through receiving subscription applications and emails. We also use third parties to analyse traffic at that web site, which may involve the use of cookies. Information collected through such analysis is anonymous. How might we use and disclose your personal information?
IBL may use and disclose your personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by the Privacy Act.
In general, we use and disclose your personal information for the following purposes: - to conduct our business;
- to provide and market our services;
- to communicate with you;
- to purchase from you;
- to comply with our legal obligations; and
- to help us manage and enhance our services.
To whom might we disclose your personal information?
We may disclose your personal information to: - other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses, specialist consultants and barristers);
- courts, tribunals and regulatory authorities; and
- anyone else to whom you authorise us to disclose it.
We also collect personal information from these organisations and individuals, and deal with that information in accordance with this Policy.
Sending information overseas:
We will not send your personal information to recipients outside of Australia without: - obtaining your consent (in some cases this consent will be implied); or
- otherwise complying with the NPPs.
Sensitive information
Some personal information which we collect is ‘sensitive information’. Sensitive information includes: information relating to a person's racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences and criminal record, that is also personal information; and health information about an individual.
Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (eg, where required by law). Management of personal information
The NPPs require us to take reasonable steps to protect the security of personal information. IBL personnel are required to respect the confidentiality of personal information and the privacy of individuals.
IBL takes reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records.
Where we no longer require your personal information for a permitted purpose under the NPPs, we will take reasonable steps to destroy it. How do we keep personal information accurate and up-to-date?
IBL endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Our contact details are set out below. You have the ability to gain access to your personal information
Subject to the exceptions set out in the Privacy Act, you may gain access to the personal information which IBL holds about you by contacting a IBL Privacy Officer.
We will require you to verify your identity and to specify what information you require. A fee may be charged for providing access. We will advise you of the likely cost in advance. Enquiries
If you have any questions about privacy-related issues please contact the relevant IBL Privacy Officer on +61 7 3891 3333. Online Products and Services Introduction If you use our online services, you agree to these terms and conditions. Irish Bentley Lawyers (“IBL”) may offer online services to draft and submit applications for company and trademark registration. The services provided are also subject to the standard firm retainer linked on this website. The Process These services are provided using the following process:
1. you select the service from our website and pay the price listed by credit card online;
2. you complete the questionnaire displayed by the website;
3. we contact you within two (2) business days to advise of any issues with your application; and
4. we submit your application within five (5) business days to the appropriate government agency and keep you appraised of the progress of your application. Where necessary, IBL will offer advice on the application. In most instances we expect a company registration to be complete within ten (10) business days, and a trademark registration to be examined within four (4) months of submission of the application. Prices All prices displayed on the IBL website are quoted in Australian dollars (AUD) and include any applicable lodging fees with appropriate government authorities and Goods and Services Tax (GST). Privacy Any information submitted by the user is subject to the IBL Privacy Policy as displayed on our website. All transmission of credit card details and customer information is encrypted using industry-standard 128 bit Secure Sockets Layer (SSL) encryption. Refunds, Returns and Exchanges Due to the nature of the services provided, we are most unlikely to allow any refunds, returns, or exchanges. We provide refunds at our absolute discretion in exceptional circumstances, or where IBL is unable or refuses to lodge your application. You agree to notify us in writing if you wish to apply for a refund, and include the following with your request: a) your contact details; b) the purpose for which you required the application; and c) the reasons you request a refund. Shipping and Delivery IBL reviews all applications and will contact you if there is an issue with any information provided within two (2) business days of submission. IBL endeavours to lodge applications within five (5) business days of the date of submission, however, this time frame may be extended where the application concerns significant detail, a previously registered trademark or requires further consideration before application. Given the nature of the services offered, no goods are shipped to the customer. Correspondence may be sent to you to relay the progress of the applications. | 
